Prices shown in CAD

Substitution Policy

At Nature's Wonders Florist, we strive to make your shopping experience easier and more convenient every day! We have on offer, a wide assortment of popular gift items that can be easily viewed and ordered. Each of these gifts is custom designed by talented professional florists in our local Vancouver shop, using only the freshest flowers available.

We offer all of our products in a wide range of sizes, styles and prices to meet the needs of our customers. While the items depicted on our website represent the overall colour schemes and styles that we have available, you should be aware that we may sometimes make minor variations in flowers; or the container used to create our arrangements. This could be due to lack of availability of a certain item, because of design interpretation or because the product fell short of our high standards at that time. We will never send you something that does not meet our criteria of quality.

Sometimes, substitutions may be necessary to ensure that your gift is delivered on time and we will always notify you if this happens to be the case; We want you to know however, that there will be no substitution in the type of design, and no changes will ever be made regarding style, size or shape. We give your order the utmost care and attention, striving to make sure that it will be as similar in detail and quality as we can possibly make it at that time.

With flower arrangements, we will maintain the colors represented in any picture presented on our website as close to the original as possible, given the availability of materials. Rest assured that the replacement flowers will be of equal value or higher.

In cases where substitution is the only option, we will take the utmost care to ensure that the overall effect of the illustrated arrangement is maintained, down to the closest detail.

For arrangements using materials such as roses, we may substitute the order with an available variety, so that we can deliver an arrangement using only flowers of equal or higher quality for your complete enjoyment. If an appropriate replacement cannot be found, you will be notified by phone or email immediately. If we have to change the color in such a situation, we will make every effort to deliver flowers of an appropriate quality first and foremost.

For more information regarding our policy on substitutions, please call us at 604-875-7777 or 1-800-606-1338, or through email at: [email protected]